Merchant support
For installation, configuration, routing, return management and account questions.
Email supportWe’re here to help
Support without the runaround.
Questions about setup, customer returns, privacy, or early access? Contact the OneUp Returns team directly.
Privacy requests
For access, correction, deletion or other questions about personal information.
Privacy request informationCustomer return help
Customers should contact the Shopify merchant where the purchase was made. The merchant controls eligibility, approval and refunds.
Response time
We aim to respond to support requests within two business days. Urgent security or privacy matters are prioritized.
admin@agenceoneup.com