If you are a customer
For information about a purchase, return decision or refund, contact the Shopify merchant where you placed the order. The merchant controls those business records and can identify your return.
You may also contact OneUp at admin@agenceoneup.com. Include the merchant’s store name and describe your request, but do not email payment information, passwords or unnecessary identity documents.
If you are a merchant
Contact us from an email address associated with your business and include your Shopify shop domain. We can assist with account information, application data, exports, retention questions and deletion following uninstall.
Verification and response
We verify requests in a way appropriate to their sensitivity. We may coordinate with the relevant merchant or request limited additional information. We respond within the period required by applicable law and explain if an exception applies.
Shopify privacy requests
OneUp Returns receives Shopify’s mandatory customer data request, customer redaction and shop redaction webhooks. Those verified requests are processed through our privacy and retention workflow.
Security reports
If you believe you found a security issue, email admin@agenceoneup.com with a concise description. Do not access, alter or disclose customer information while investigating.